Senior Product Manager - Business Solutions (Hybrid)

Jakarta, Jakarta   |   Full Time

To achieve our mission to build the fairest financial services company we need to build a world-class product experience that is seamless, convenient, and reliable for our customers. We face new and exciting challenges every day and need your help to solve them.

We are looking for a Product Manager to join our Business Solutions vertical to help us build the fairest financial product in the world. We need someone who understands the importance of customer focus, can drive the execution of the roadmap, engage with stakeholders to add value and glean insights and use it for decision making. Keeping up to date and analyzing the market trends anticipating what our users need and using it to plan and build products for our business customers would be a major enabler.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do:

  • Define, lead and execute a product strategy to achieve our business goals while collaborating with other product teams and functions

  • Manage prioritization, product definition, execution, roll out and impact analysis for each of the initiatives that are owned by you

  • Break down user requirements into user stories & acceptance criteria, and communicate the same to the engineering & design teams.

  • Participate in & drive scrum activities like daily standup, sprint planning, sprint review, sprint retrospective & backlog grooming

  • Support the sales team for customer queries, issue resolution and customer onboarding

  • Work closely with technical teams to ensure seamless integration of our platform with various internal & third-party systems.

  • Identify and address potential risks related to payment processing, security, and compliance

  • Implement data-driven decision-making processes to optimize user experience and transaction success rates

  • Conduct market benchmarking to ensure our product remains competitive and aligned with payments industry best practices

What you'll need:
  • A Bachelor’s / Masters or an equivalent degree, preferably in engineering or management

  • At least 5 years of product management experience in delivering highly successful and innovative products with stellar design taste and product instincts

  • Ability to break down complex problems, identify use cases and solutions while working in a fast-paced environment

  • Demonstrate a nuanced understanding of data, software engineering, business processes, and partner effectively with those teams 

  • Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements.

  • High attention to detail, ability to insist on high standards, and proven ability to manage multiple, competing priorities simultaneously with minimal supervision

  • Strong understanding of the payments industry and emerging trends.

  • Strong communication, listening, interpersonal, influencing, and negotiation skills; ability to convey important messages in a clear and compelling manner.

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