We are looking for an IT Helpdesk Support who can assist all IT task-related at Flip. As an IT Helpdesk Support, you will be responsible to help Monitor and Troubleshoot basic network, preparation of laptop installation for new employees (new joiner), help manage and monitor the distribution of IT assets through asset tools.
About Flip
Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.
After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.
At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.
What You'll Do:
- Coordinate with vendors for related IT Services
- Assist with troubleshooting issues and provide technical support via omnichannel and ticket (Shifting Schedule)
- Support the IT team in maintaining and monitoring hardware, software, and other systems
- Assist in IT Project related
What You'll Need:
- Vocational High School (SMK) graduates in IT or any field, fresh graduate are welcome
- Having an experience in IT support or GA support is a plus
- Passive in English communication
- Familiar with computer devices & printer
- Familiar with Windows OS and MacBook is a plus
- Willing to work in the office (preferably looking who live in Depok or Jakarta) on regular office hour
- Available for a minimal 3 months contract period and willing to follow the shfiting schedule
P.S. if you have experience problems when submitting your CV through this platform, you can send it directly to [email protected]