About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do:

Manage incoming request tickets from all teams (check the Click Up requirement from each request ticket, make sure everything is completed within CRM SLA), ensure 100% execution & on time delivery.
Execute CRM tasks such as business-as-usual CRM performance review, evergreen promotion CRM setup, referral campaign CRM setup, cost recap for WhatsApp blast.
Crafting CRM copy for campaigns.
Providing data from MoEngage dashboard for ad hoc reporting requests for less complex campaigns.
Help to manage complaints related to promo and referral and escalate to related team (if necessary).

What you'll need:

Last semester undergraduate student or fresh graduate from reputable university
Ability to learn new complex system and adapt fast
Proactive mindset with strong initiative and problem-solving skills
Ability to work both independently and collaboratively in a fast-paced environment
Good communication skills, both verbal and written (Bahasa & English)
Proficiency in working with Ms. Excel, Google Sheets and its detailed features is highly desirable
Willing to do internship for min. 6 month

P.S. if you have experience problems when submitting your CV through this platform, you can send it directly to [email protected]

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Are you willing to work from our office in Jakarta area?*

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Are you available for 6-months Internship contract?*

Are you familiar with Digital Marketing Channel? Such as google ads Tiktok ads, Meta ads, Twitter ads. *

CRM Intern

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